Prevent Errors
Prevent Errors Error messages are the most critical interactions between the user and the rest of the system. They happen when communication between the user and the system is near breaking point.
It is easy to think of an error as being caused by a wrong input from the user. But people make mistakes in predictable, systematic ways. So it is possible to ‘debug’ the communication between the user and the rest of the system just as you would between other system components.